Is the Customer Still King? (Update)

Hmmm. Marriott Customer Care has responded to my tongue in cheek response to their dismissive response to my email asserting that a reservation was cancelled without prompting from me. Maybe Kara P. realized I wasn’t asking for anything?

Hello Claudia L.

Thank you for your reply regarding the Fairfield Inn & Suites Potomac Mills Woodbridge.

I shared the details you provided with the executive team at the hotel. They will take action and respond to you soon. I ask that you allow us three to five business days to resolve this issue.

You can count on Marriott to improve your experience in the future.

Safe travels,

Kara P.

Marriott Customer Care

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